1. Talk to the shop and arrange an inspection
Tell us what you drive and what happened. Bring any existing repair estimate or insurance claim information to the visit. For a van, trailer or smaller RV, mention its size and fitted equipment when you call.
The inspection helps establish the damage and work needed. Your inspection appointment and repair drop-off may be on different days; confirm arrangements and any inspection charges with the shop.
2. Review the estimate and authorize the work
The estimate lists the proposed parts, labor and paintwork. Discuss the cost, timing and payment arrangements before authorizing repairs. If you are using insurance, confirm your deductible and coverage with your insurer.
Damage found after parts are removed can change the estimate. Review any added work and cost before authorizing the revision.
3. Bodywork, paint and reassembly
The repair may involve replacing or repairing panels, refinishing and putting the vehicle back together. Required diagnostic checks or calibration depend on your vehicle and the work performed. Parts availability and additional damage can affect the schedule, so confirm the expected timing with the shop.
4. Review the completed repair at pickup
Walk through the completed work and final invoice with the shop. Ask about any repair reports, written warranty terms and care instructions that apply. Keep those records with your vehicle paperwork, and raise any questions before leaving.