Call the shop to discuss whether the vehicle can be received, the correct address and the arrival instructions. Do not arrange delivery solely from this page.
A tow is the one step in a repair that is difficult to undo. Once a vehicle is dropped somewhere it was not expected, it can sit, and storage charges can start accruing at a place that was never going to do the work. Five minutes on the phone first prevents that.
Which address, and why it matters here
Orange Coast Auto Body / RV is at 10810 Talbert Avenue, Fountain Valley, CA 92708. Beach Collision is a separate shop at 18042 Gothard Street in Huntington Beach, with its own phone line. They are run by the same operator, which is exactly why a driver can be given the wrong one.
Read the full street address to the tow operator rather than a shop name, and have them read it back. A name typed into a dispatch system can resolve to either location.
What the shop has not published
This site does not state the shop's hours, and it does not state whether a vehicle can be dropped without being expected. Neither has been published, so neither is guessed at here.
That makes the call non-optional if a truck is involved. Ask directly: can the vehicle be received, on what day, at what time, and is anyone required to be present when it arrives.
Ask the shop
Can this vehicle be received, and when. Where exactly should the driver leave it. Who needs to be present, and what happens to the keys. Is anything needed in writing before the vehicle arrives.
For a camper van, trailer or smaller motorhome, give the length, the height and anything fitted to the outside before the tow is booked. Size decides access, and access decides whether the vehicle can be taken in at all.
Ask the tow operator
What equipment will be used, and is it right for this vehicle. All wheel drive, low clearance, a modified vehicle or a trailer can all require a specific truck, and the wrong one causes damage that then has to be argued about.
What the charge is, what it covers, and whether it is per mile or flat. Who is billed, you or the insurer. Whether a release signature is needed, and what exactly is being released.
Ask your insurer
Whether towing is covered on your policy, up to what amount, and whether coverage depends on using a particular provider. Ask before the truck is booked, not after.
If the vehicle is already at a tow yard or another facility, ask who is responsible for storage charges that have already built up, and who releases the vehicle. This is a claim question, not a repair question, and the shop does not decide it.
Your questions, answered
Can I have a vehicle towed in without calling first?
The shop has not published a policy on unannounced arrivals, so this page will not tell you yes. Call and confirm before the truck is booked.
Is the Huntington Beach address the same shop?
No. Orange Coast Auto Body / RV is at 10810 Talbert Avenue in Fountain Valley. Beach Collision is at 18042 Gothard Street in Huntington Beach. They are separate locations with separate phone lines.
Who pays for the tow?
That depends on your policy and your claim, and your insurer answers it. The shop does not decide what your towing coverage pays.