Call the shop to discuss whether the vehicle can be received, the correct address and the arrival instructions. Do not arrange delivery solely from this page.
A tow is the one step in a repair that is difficult to undo. Once a vehicle is dropped somewhere it was not expected, it can sit, and storage charges can start accruing at a place that was never going to do the work. Five minutes on the phone first prevents that.
Which address, and why it matters here
Orange Coast Auto Body / RV is at 10810 Talbert Avenue, Fountain Valley, CA 92708. Confirm the full address with the driver before transport.
Read the full street address to the tow operator rather than a shop name, and have them read it back. A name typed into a dispatch system can resolve to either location.
Shop hours and arrival planning
The shop is open Monday–Friday 8am–5pm and closed Saturday and Sunday. Confirm that your vehicle can be received before arranging a drop-off.
Before booking a tow truck, ask when the vehicle can be received and whether anyone needs to be present when it arrives.
Ask the shop
Can this vehicle be received, and when. Where exactly should the driver leave it. Who needs to be present, and what happens to the keys. Is anything needed in writing before the vehicle arrives.
For a camper van, trailer or smaller motorhome, give the length, the height and anything fitted to the outside before the tow is booked. Size decides access, and access decides whether the vehicle can be taken in at all.
Ask the tow operator
What equipment will be used, and is it right for this vehicle. All wheel drive, low clearance, a modified vehicle or a trailer can all require a specific truck, and the wrong one causes damage that then has to be argued about.
What the charge is, what it covers, and whether it is per mile or flat. Who is billed, you or the insurer. Whether a release signature is needed, and what exactly is being released.
Ask your insurer
Whether towing is covered on your policy, up to what amount, and whether coverage depends on using a particular provider. Ask before the truck is booked, not after.
If the vehicle is already at a tow yard or another facility, ask who is responsible for storage charges that have already built up, and who releases the vehicle. This is a claim question, not a repair question, and the shop does not decide it.
Your questions, answered
Can I have a vehicle towed in without calling first?
The shop has not published a policy on unannounced arrivals, so this page will not tell you yes. Call and confirm before the truck is booked.
Which address should the tow driver use?
Use 10810 Talbert Avenue, Fountain Valley, CA 92708 for Orange Coast Auto Body / RV. Confirm the destination with the shop before arranging a tow.
Who pays for the tow?
That depends on your policy and your claim, and your insurer answers it. The shop does not decide what your towing coverage pays.